Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to SAMYS MESS. By placing an order on our website, you agree to these Terms & Conditions. Please read them carefully before ordering.

1.1 Use of Website

This website is intended for customers to browse the menu, place food orders, and access restaurant services. You agree not to misuse the site for any unlawful activities.

1.2 Food Orders & Acceptance

• Once an order is placed, you will receive a confirmation via SMS/Email.
• Orders are subject to availability of items and restaurant operating hours.
• We reserve the right to cancel an order in case of stock unavailability, pricing errors, or operational issues.

1.3 Pricing & Payment

• All prices are displayed in INR and are inclusive/exclusive of taxes (as applicable).
• Payments are processed securely through our payment gateway partners.
• Orders are confirmed only after successful payment.

1.4 Food Quality & Allergens

We ensure hygienic preparation and packaging of food. Customers are advised to check ingredients and notify us of any allergies before placing an order.

1.5 Limitation of Liability

We are not responsible for delays due to traffic, weather, or unforeseen circumstances. Our liability is limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

We deliver food only within the serviceable locations mentioned on our website.

2.2 Delivery Time

Average delivery time is [30–90 minutes], depending on the order size and customer location. Unexpected delays (traffic, weather, festival rush) may occur.

2.3 Delivery Charges

Delivery charges, if any, will be shown at checkout before confirming the order.

2.4 Proof of Delivery

Customers may be required to provide an OTP or signature at the time of delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders once placed cannot be canceled by the customer as food is prepared fresh.

3.2 Cancellation by Restaurant

We may cancel an order due to:

• Item unavailability
• Restaurant closure
• Incorrect pricing or technical errors
• Unserviceable delivery area

3.3 Refund Policy

Refunds are applicable only in the following cases:

• Order canceled by the restaurant
• Payment deducted but order not confirmed
• Wrong item delivered / food not delivered

3.4 Refund Process

Refunds (if applicable) will be initiated within 5–7 working days to the original payment method.

3.5 Contact for Support

Email: samysmess@gmail.com
Phone: +91 422 317 5053 / +91 868 203 5053